After verifying your mobile number with the OTP, please fill in your KYC details. We require basic information such as your current residential address (including house number and postcode), your nationality, and your date of birth. Click “Save and Next” to proceed to the next step.

In this step, you are required to upload one of the acceptable forms of ID. Currently, we accept three types of IDs: Passport (from any country), Australian Driver’s License, and Australian Photo ID (also known as Age Card issued by the state government). Select the type of ID from the list provided, then enter the ID number, expiry date, and issuing authority. After filling in this information, upload a copy of your ID and submit your KYC to complete your profile. You are now ready to send money to your loved ones. Please ensure that your uploaded ID is readable and that your face is clearly visible.

After completing your KYC, you can enter the amount you wish to send. Next, provide the recipient’s details, including their name, address, mobile number, relationship to you, and bank details. The specific information required may vary based on the delivery method and the recipient’s country.

After providing all the necessary information, choose the most convenient payment method available in our system. We offer four payment options. You can pay using our PayID from your bank or make a bank transfer using our BSB and account number. Soon, we will also offer payment options via debit and credit cards and POLI payments.

You can now track your transaction in real-time on our app and website. We will notify you about your transaction through pop-up notifications, in-app notifications and email.

You can request the deletion of your Capital Remittance account at any time by contacting our support team at info@capitalremittance.com. Once your request is processed:

• All your personal information and KYC data will be permanently removed from our systems, in compliance with regulatory requirements.
• Pending transactions must be completed or canceled before the account can be deleted.
• Account deletion is irreversible. Once deleted, you will need to create a new account if you wish to use our services again.

Please allow up to 5 business days for processing your account deletion request.